Microsoft Dynamics 365 Customer Voice

Microsoft Dynamics 365 Customer Voice is the solution that allows you to collect and analyze data obtained through customized surveys in real-time and across all channels, enabling your organization to create better customer experiences.

Microsoft Dynamics 365 Customer Voice

What is Dynamics 365 Customer Voice?

To understand customers, you need to start by capturing the right data at the right place and time. Dynamics 365 Customer Voice allows you to collect feedback across all channels, from email to web, SMS, and QR codes.

With Microsoft Dynamics 365 Customer Voice surveys, you can personalize interactions, fostering a customer-centric culture with simplified data analysis. This way, you can drive business opportunities by monitoring customer opinions.

Features of Microsoft Dynamics 365 Customer Voice

Plantillas de encuestas personalizas en Customer Voice

Active listening

Personalised surveys

Offer engaging surveys with ready-to-use templates that include question groups, workflows, and brand customizations such as colors, images, and various text formats.

Interaction channels

Reach your desired audience with Customer Voice surveys through email, social media, text messages, QR codes, the internet, and mobile devices.

Interaction channels

Determine the right moments and locations to send surveys throughout the customer journey using Microsoft Power Platform automation (Power Apps and Power Automate).

Get valuable information

Data, metrics, KPIs

Generate key metrics for your business, such as Net Promoter Score, customer satisfaction over time, and more.

Unified data

Visualize insights on the customer profile dashboard, created with Power BI, to assess impact and perception. Share all information in a comprehensive view using Customer Insights with Dynamics 365 Customer Voice.

Share knowledge

Integrate feedback into your business applications (Dynamics 365 Customer Service, Sales, Marketing, Field Service, and Customer Insights) to align insights and decisions.

Chat Conversacional con Microsoft Dynamcis 365 Contact Center
Informes Power BI en Customer Voice

Proactive AI-based decisions

Take action

Intelligently identify improvement opportunities needed to achieve effective interaction at all touchpoints with your audience.

Predict future interactions

Set up alerts in your business processes to receive automatic notifications and predict when customers need attention.

AI with Microsoft Dynamics 365 Customer Voice

Dynamics 365 Customer Voice enhances the experience with Artificial Intelligence through Copilot for Dynamics 365.

Microsoft logo

Why rely on Microsoft technology to build surveys with Customer Voice?

Available on all devices

Access business information from anywhere and at any time, whether from your PC, smartphone, or tablet, while ensuring that the data is always up-to-date.

Full integration

Connect natively with other Microsoft or third-party solutions and make informed decisions by having a complete and unified view of sales.

Cloud Deployment

Take advantage of the cloud by eliminating the need to rely on costly infrastructures and complicated migrations, always keep the latest version of the software updated, and benefit from the full potential of AI.

Microsoft Dynamics 365 Customer Voice functionalities by departments

Human Resources (HR)

Customer Voice, as part of Microsoft Dynamics 365, offers a valuable tool for the HR department. Through employee satisfaction surveys, you can gather information about work experience, work environment, and overall satisfaction. Additionally, measuring engagement allows for proactive measures to improve employee retention and satisfaction.

Desde la perspectiva del marketing, Customer Voice es una herramienta esencial. Permite recopilar opiniones directas de los clientes sobre productos, servicios y campañas de marketing. Además, al segmentar la audiencia según preferencias y comportamientos, se logra una personalización más efectiva en las estrategias de marketing.

For the sales team, Customer Voice provides a competitive advantage. By collecting feedback from potential customers, the team can tailor their approach and improve conversions. Additionally, continuous monitoring of customer satisfaction helps maintain strong relationships with existing customers and identify opportunities for improvement.

Customer Voice allows you to collect feedback immediately across different channels with customized surveys. This helps to continuously track customer perceptions of services and products, thereby improving the quality of customer service.

By knowing customer opinions, the development team can make informed decisions about improvements, new features, and product launches.
Microsoft
Empowering consulting

Microsoft Dynamics 365 Customer Voice Partner

ARBENTIA is an international business consulting and information technology company, and a Microsoft partner, expert in Microsoft Dynamics 365 technologies. Thanks to being a scalable and easy-to-use solution, the Microsoft Dynamics 365 Customer Voice platform helps companies obtain valuable information from their desired audience.

  • We develop projects both nationally and internationally

  • We are a certified Microsoft partner with advanced specialization in Dynamics 365 Sales, demonstrating our commitment to excellence in customer service through Customer Voice surveys

  • We have a team of over 200 people passionate about technology

  • We have accumulated more than 20 years of experience in business consulting

  • We specialize in obtaining the best knowledge of your target audience

  • Our organization is built around each company and its needs

Frequently asked questions about Microsoft Dynamics 365 Customer Voice

Customer Voice enables the quick capture of data from the desired audience, generates deep insights from raw data, and integrates closely with business applications such as Dynamics 365 Customer Service and Marketing. Additionally, it offers customized survey features.

Customer Voice integrates with e-commerce sites, line-of-business applications, and provides real-time data in customer records. Additionally, it allows for the automation of survey distribution throughout the customer journey.

With Microsoft Power BI, users can create visualization reports with brand customization and KPIs for any organization, delivering information and analysis that enable teams to make strategic and viable decisions based on the provided data. Reports and dashboards can be created and shared among teams with data security and applicable restrictions as needed. Data from Dynamics 365 Customer Voice is stored in Microsoft Dataverse, making it easy to connect to the database and work with different tables.

Find out more about Microsoft Dynamics 365 Customer Voice

If you are considering implementing Microsoft Dynamics 365 Customer Voice in your company, you are making a wise decision. This solution will facilitate the efficient collection and analysis of customer feedback. If you would like more details or a personalized demonstration, please do not hesitate to contact us. We are here to help you.

Interfaz Microsoft Dynamics 365 Customer Voice