Microsoft Dynamics 365

Microsoft Dynamics 365 is the management software platform for medium and large companies that is part of the Microsoft ecosystem. It is a cloud-based (SaaS) ERP and CRM management solution with integrated intelligence across multiple applications and business processes. Empower your employees with the necessary tools to achieve optimal results.

Microsoft Dynamics 365 screen

What is Microsoft Dynamics 365?

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If you are looking for an agile, intuitive, and quick-to-deploy solution, in addition to being natively integrated with Office 365, Dynamics 365 presents itself as a cloud package for SMEs that combines online CRM and ERP products.

Microsoft’s Dynamics 365 technology focuses on the needs of each company, allowing you to acquire only the functions you really need. Today, digital transformation in business requires intelligent systems that adapt to each industry, each company, each micro-task performed by each person, etc.

In a world where devices, data, intelligence, and connectivity can be everywhere, you need adapted solutions that generate unlimited opportunities to build new systems, reducing integration costs.

Microsoft Dynamics: the latest generation of CRM and ERP applications in the cloud

Designed to connect different business processes with productivity tools and new applications that help manage all functions within each company (financial, sales, operations, marketing, service automation, etc.), Microsoft Dynamics 365, cloud-based ERP and CRM management software for SMEs, becomes the solution of choice aligned with the “cloud-first, mobile-first” vision.

This provides numerous advantages in accessing the service on the web for customers or through the use of applications for Windows, iOS, and Android, allowing work from any device. Therefore, Microsoft Dynamics becomes one of the winning decisions for companies and organizations that need global business management software, integrated with various applications and productivity tools.

Intelligent applications to drive your business forward

Each application offers a solution to a real problem. Combine the tools according to your needs and take the leap towards digital transformation.

Copilot for Dynamics 365

The first generative AI assistant for Dynamics 365 that boosts productivity and improves the quality of employees’ work.

Microsoft Dynamics 365 Business Central

A comprehensive business management solution that will help you connect your company and make smarter decisions.

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Microsoft Dynamics 365 Sales

Gain a comprehensive view of your customers. Seek and build stronger relationships. Improve productivity and the performance of your business operations.

Microsoft Dynamics 365 Field Service

Resolve issues on the first attempt, send the right resource at the right time, and deliver exceptional customer experiences.

Microsoft Dynamics 365 Customer Service

Optimize resources and exceed your customers’ expectations by delivering positive experiences more quickly.

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Microsoft Dynamics 365 Customer Insights

Store, manage, optimize, and analyze the experience of all consumers. Gain a 360º view of your customers.

Microsoft Dynamics 365 Marketing

Automate your marketing actions. Capture the right leads and deliver unique and personalized experiences to your customers.

Why should you use Dynamics 365?

Dynamics 365 Cloud First, Mobile First

Mobile First | Transform the Way You Work and Connect

With a focus on connectivity and business productivity, it is worth noting that Dynamics technology is designed as a responsive solution, ensuring a unique user experience; as it can be accessed through any device, web browser, or Windows, iOS, and Android systems.

Cloud First | Reduce Unnecessary Risks

Dynamics 365 is a solution linked from the outset to Azure, Microsoft’s cloud. This reduces deployment time, with the solution being operational almost immediately, in addition to providing the security of working in an environment from a leading provider.

Reinvent the productivity of your business

Create, manage, and track your projects using timesheets along with advanced cost calculation and work order capabilities. Develop, modify, and control budgets to ensure project profitability.

Drive and support your business growth

The Microsoft Dynamics ERP and CRM platform is designed to work with a SaaS model, offering great flexibility in adapting to business needs at any given time. With the cloud solution Microsoft Dynamics 365, you can carry out optimized business management by adopting the best cloud functionalities.

Empleados empresa tecnología reunidos
Empleados empresa tecnología reunidos

Improve your customer insight

Visualize and analyze all your customer data in a 360º view, allowing you to identify winning sales tactics and fix broken processes. Whether it’s open cases, purchase histories, or previous communications, the platform will make these details accessible to your teams so they can develop personalized interactions with customers.

Optimise customer satisfaction

By having access to service applications and customer relationship management (CRM) systems, companies can provide personalized attention to their customers. Additionally, analytics applications offer valuable insights into behaviors and preferences, helping companies tailor their products and services to increase customer satisfaction and loyalty.

Microsoft

Why rely on Microsoft Dynamics 365 technology?

Deployment in the cloud

Dynamics 365 is built on the Microsoft Azure cloud, providing a scalable, secure, and reliable infrastructure to host your data and applications without the need to maintain physical servers or manage the infrastructure.

Integration with other tools

It is designed to integrate seamlessly with other Microsoft tools and services, such as Office 365, Power BI, and SharePoint, among others. This allows for smoother collaboration between teams and greater efficiency by unifying data and processes within a single ecosystem.

Multi-device

You can access your data and applications from anywhere and at any time, whether from a desktop computer, a tablet, or a mobile device. This provides employees with the flexibility to work remotely or on the go.

Microsoft Dynamics 365 Functionalities

Dynamics 365 applications enable the automation of key business processes, such as customer relationship management (CRM), finance and operations management (ERP), supply chain management, human resources management, and project management.

Microsoft Dynamics includes business intelligence tools that enable companies to analyze large amounts of data and gain valuable insights for decision-making. These tools include artificial intelligence (AI), machine learning (ML), and advanced analytics.

Dynamics 365 integrates with other Microsoft applications, such as Microsoft 365 (formerly Office 365), Power BI, Power Apps, and Microsoft Teams, allowing businesses to use these tools together to enhance productivity and efficiency.

Microsoft Dynamics 365 allows users to customize applications according to their specific needs and extend the functionality of the applications by developing custom apps.

The platform is designed to be accessible from any device (computer, tablet, or mobile) and at any time, allowing users to access information and all ecosystem applications from anywhere.

These solutions have always been based on simplicity and ease of use. Additionally, they are fully scalable and adaptable to the current state of the business, allowing for the implementation of additional modules.

How we implement the Dynamics 365 suite in your business

We guarantee the success of your project in 4 phases:

1. Initial meeting and needs analysis

A team of experts from ARBENTIA will meet with a representative from your company to understand your business needs, challenges, and objectives.

2. Design of the customised solution

Based on the information gathered during the initial meeting, we will design a custom solution using various capabilities and modules of Dynamics 365. Additionally, we will define workflows and any necessary integrations.

3. Implementation and configuration

We will proceed with the implementation and configuration of Dynamics 365 according to your company’s specific requirements. This involves configuring modules, migrating data, creating custom reports and dashboards, and automating processes.

4. Training and ongoing support

We will provide personalized training for the company’s end users to ensure successful adoption of the solution. Additionally, ongoing support is offered to resolve any technical issues and ensure the solution remains effective as the company’s needs evolve.

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Empowering consulting

We are partners of Microsoft Dynamics 365.

At ARBENTIA, we deliver solutions and services to our clients that help businesses improve their processes and make informed decisions. Thanks to technological innovation and our expertise, we adapt Microsoft solutions to each need so that companies can optimize their operations and enhance their customer relationships.

  • We hold the designation of Microsoft Solutions Partner in Business Applications and have advanced specialization in Small and Midsize Business Management

  • We develop projects both nationally and internationally

  • Our team consists of over 200 professionals with extensive knowledge in Microsoft Dynamics ERP and CRM technologies and an average of 20 years of experience in business consulting

  • We follow a unique organizational model, with teams specialized in different sectors and stable over time

  • We are experts in national and international projects, operate in Latin America, and are the only Spanish partner member of PIPOL
  • More than 250 companies endorse our daily work

Sector Experts

At ARBENTIA, we have been implementing Microsoft Dynamics solutions for 20 years with a unique working methodology. We have completed over 1000 projects as a business and information technology consulting firm specializing in digital transformation. The foundation of our value proposition and what sets us apart is our close relationship with clients and the sector-specific expertise of our teams (Automotive, Services, Industry, Retail, Projects, and Distribution).

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Services

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Projects

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Microsoft Dynamics Licensing and Pricing

Microsoft Dynamics 365 applications are offered through licenses that adapt to the needs and budgets of businesses. The pricing of Microsoft Dynamics 365 licenses varies depending on the application to be used, the number of users, and the type of license (annual or monthly). Below are some license prices:

  • Dynamics 365 Business Central:
    • Team Member: 7,50€ per user/month
    • Essentials: 65,50€ per user/month
    • Premium: 93,60€ per user/month
  • Dynamics 365 Sales:
    • Sales Professional: 60,80€ per user/month
    • Sales Enterprise: 88,90€ per user/month
    • Sales Premium: 126,40€ per user/month
  • Dynamics 365 Field Service:
    • 88,90€ per user/month
  • Dynamics 365 Customer Service:
    • Customer Service Professional: 46,80€ per user/month
    • Customer Service Enterprise: 88,90€ per user/month
  • Dynamics 365 Marketing:
    • Companies without other Dynamics 365 applications: from €1,404.10 per user/month
    • Companies with an eligible Dynamics 365 application: from €702 per user/month
Tablet with a Microsoft Business Central dashboard

* In addition to user licenses, Microsoft offers device licenses and mixed licensing plans that include access to multiple Dynamics applications.

*The information provided is only a general guide. Contact us for detailed pricing and licensing information.

Frequently Asked Questions

Microsoft Dynamics is a suite of business applications that includes solutions for Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). It is used to integrate and automate business processes, improve operational efficiency, and optimize decision-making in organizations of all sizes.

The Dynamics 365 SaaS platform offers numerous advantages to businesses, including: process automation, improved efficiency, real-time data management, integration of data from multiple sources, customer relationship management, real-time reporting, user experience customization, and cost reduction.

Microsoft Dynamics for SMEs includes a wide range of integrated modules to address different business areas. Some of the main modules are: Sales, Customer Service, Marketing, Field Service, Projects, Finance, Supply Chain, Human Resources, and Operations. Each module offers specific functionalities to manage and optimize processes related to each area.

Microsoft Dynamics 365 is implemented through the Microsoft cloud and can be customized according to the company’s needs. Data is stored in the cloud and can be accessed from anywhere.

Microsoft Dynamics 365 integrates with other business systems through APIs and connectors. Data can be synchronized in real-time, and business processes can be automated.

It is not necessary to have technical knowledge, although having some experience with business software can be helpful. At ARBENTIA, we offer training and support to help users effectively utilize the platform.

Microsoft Dynamics 365 uses Microsoft SQL Server as its underlying database. SQL Server is a relational database management system (RDBMS) developed by Microsoft that provides a robust and reliable platform for storing and managing the data used by Dynamics 365 applications, ensuring efficient and scalable performance.

Some clients that use Microsoft Dynamics 365 include

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Learn more about Microsoft Dynamics 365

In many companies, most business processes are fragmented and isolated. Each area or department has its own “niche” systems that do not communicate with the rest of the corporate applications. Typically, these applications are custom developments that are difficult to maintain, with a high risk of technological obsolescence, or they come from different suppliers and manufacturers, complicating their use, maintenance, updates, and increasing ownership costs.

This lack of integration prevents the company’s management from having a true and real vision of what is happening in the business, or the impact on the income statement or cash flow, limiting the company’s ability to respond to new challenges in an increasingly changing market that shortens the time to adapt to new conditions.

Having reliable software like the Dynamics 365 ecosystem, which combines CRM and ERP platforms under a common data model, allows companies to purchase products based on their roles rather than independent product suites.

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